Let me start by saying that we have previously had three brand new Passats from this dealer which performed flawlessly from day one. VW in its infinite wisdom have stopped producing the Passat and so we were persuaded in to a Jetta, again, brand new.
During a weekend away, the sun came out and we turned on the air conditioning. Out of the vents came warm air! Back in Vancouver, I contacted the dealer - Vancouver VW - and was invited to bring the car in for them to check. This I did, only to be told that the 'special machine' required to check the AC was out of order, and that the only person, a Manager, who knew when it would be repaired was off sick!
A week or so later a phone call informed us that the 'machine' was back in operation and could we bring the car in ..............again! They kept the car for a day and announced that a new part was needed and had to be shipped from the US "about three working days away." I quote from the work sheet: "....found AC compressor dripping oil, verified with UV light. Replacement required." Bear in mind that this is a brand-new car with some 23 KM on the clock when delivered! Tellingly a piece of paper which I presumed to be a pre-delivery checklist listed everything BUT the air-conditioning! Complaints to VW Canada were met with a barrage of platitudes and not much else. THIS WILL ALMOST CERTAINLY BE OUR LAST VOLKSWAGEN!