Ford C-Max

Issue: 
On certain vehicles, the shift cable may detach from the transmission. This could cause the transmission not to shift gears when the shifter is moved. As a result, the transmission could be in a different gear than the gear shifter indicates. If a driver attempts to exit the vehicle while the transmission is not in Park, and the parking brake is not applied, the vehicle could move suddenly. 

Safety Risk: 
Sudden and unexpected movement of the vehicle could increase the risk of a crash. 

Corrective Actions: 
Ford will notify owners by mail and instruct you to take your vehicle to a dealership to replace the transmission shifter cable bushing and install a protective service cap. Ford advises that you should apply the parking brake each time the vehicle is parked.

Certain plug-in hybrid and electric vehicles were supplied with a 120V convenience charge cord that may be susceptible to overheating if there is a poor connection at the electrical outlet. This could result in increased cord temperatures, melting, and an increased risk of fire causing injury and/or damage to property. Correction: Dealers will replace the factory supplied 120V convenience cord with the latest version of the cord that includes thermal protection.

On certain vehicles, the pawl spring tab in the side door latch could break. This condition typically will prevent the door from latching.  In certain situations where the door is able to be closed, the door may be partially latched and could unlatch while driving.  This could increase the risk of injury to a vehicle occupant seated next to the door, or result in damage to property.  Correction: If a door will not latch, dealers will replace all four door latches with a more robust part.

Note: A door that is partially latched can cause the courtesy light to remain on, set a door ajar message in the instrument cluster and sound a door ajar chime to alert the driver that there is a door latch problem.

Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 114 - Theft Protection and Rollaway Prevention.  It may be possible for the engine to continue to run after turning the ignition key to the "off" position and removing the key (vehicles with standard ignition keys), or after pressing the Engine Start/Stop button (vehicles with push-button start and intelligent access keys), which is contrary to the requirements of the standard.  As a result, a vehicle could be operated without the key, increasing the risk of theft or unintended vehicle movement, which could increase the risk of a crash causing injury and/or property damage and/or injury to bystanders. Correction:  Dealers will update the body control module (BCM) software.

On certain vehicles, sealant applied to the restraints control module could fail, allowing moisture to enter the module circuit board. This could cause corrosion to form, which will illuminate the airbag warning light and could affect restraint system function, potentially disabling airbags or other safety systems. This could increase the risk of injury to vehicle occupants in a crash where airbag deployment is warranted. Correction:  Dealers will replace the restraints control module.