2023 Ford Mustang Mach-E

Issue: 
Under certain conditions, the electronic door latches could stay locked after the driver and/or front passenger exit the vehicle. As a result, you may not be able to open the doors from the outside, or an occupant that's unable to use the inside door handle(s) may not be able to exit the vehicle on their own. 
 
Safety Risk: 
Doors that can't be opened from the outside could delay emergency responders from entering the vehicle. This could also slow certain occupants from exiting the vehicle in an emergency. Both issues could increase the risk of injury. 
 
Corrective Actions: 
Ford will notify owners by mail and advise you to take your vehicle to a dealership to update the powertrain control module (PCM) and secondary on-board diagnostic control module (SOBDMC) software.

Issue: 
On certain vehicles, a software problem could cause the rearview camera image not to display or to freeze when the transmission is shifted into reverse.  

Safety Risk: 
A rearview camera image that doesn't display correctly could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash.   

Corrective Actions: 
Ford will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the SYNC software. Alternatively, you may schedule an appointment to have the update performed at a Ford dealership.

Issue: 
On certain vehicles, the windshield wiper motor may not have been manufactured properly. As a result, the motor could fail and cause the windshield wipers not to work. 
Note: This recall replaces Transport Canada recall no. 2024-461. Vehicles that were repaired under that recall don't require this repair.
 
Safety Risk: 
Windshield wipers that don't work could reduce visibility and increase the risk of a crash.  
 
Corrective Actions: 
Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the windshield wiper motor.

This recall was replaced by Transport Canada recall no. 2024-692.  

Issue: 
On certain vehicles, the windshield wiper motor may not have been manufactured properly. As a result, the motor could fail and cause the windshield wipers not to work. 
 
Safety Risk: 
Windshield wipers that don't work could reduce visibility and increase the risk of a crash.  
 
Corrective Actions: 
Ford will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, replace the windshield wiper motor.