2023 Mercedes-Benz EQS

Issue: 
On a small number of vehicles, a software problem could cause the vehicle alerting system not to work properly. As a result, the vehicle may make the wrong sound when reversing. 

Safety Risk: 
A vehicle alerting system that doesn't work properly could create an increased risk of a crash and/or injury. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the acoustic vehicle alerting system software.

Issue: 
On certain vehicles, the recall repairs completed by a Mercedes-Benz dealer during recall 8297011 (Transport Canada recall no. 2024-105) may not have been done correctly. As a result, a second repair is required. 

On certain vehicles, the 80 A fuse may not have been manufactured properly. As a result, the fuse could overheat and fail. If this happens, there could be a sudden loss of power to the wheels. This could also cause the instrument cluster not to work.  

Safety Risk: 
A fuse and wiring that overheats can create the risk of a fire. A sudden loss of power to the wheels could increase the risk of a crash. Warnings, tell-tales and gauges that don't display could also increase the risk of a crash.  

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the main fuse box.

Issue: 
On certain vehicles, a software problem could cause the main contactors for the high-voltage battery to open. If this happens, there could be a sudden loss of power to the wheels. 
 
Safety Risk: 
A loss of power to the wheels could increase the risk of a crash. 
 
Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the battery management system software.

Issue: 
On certain vehicles, the 80 A fuse may not have been manufactured properly. As a result, the fuse could overheat and fail. If this happens, there could be a sudden loss of power to the wheels. This could also cause the instrument cluster not to work. 

Safety Risk: 
A fuse and wiring that overheats can create the risk of a fire. A sudden loss of power to the wheels could increase the risk of a crash. Warnings, tell-tales and gauges that don't display could also increase the risk of a crash. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the main fuse box.

Issue: 
On certain vehicles, a software problem could cause the electric drive system to shut down unexpectedly while driving. If this happens, there could be a loss of power to the wheels. 
 
Safety Risk: 
A sudden loss of power to the wheels could increase the risk of a crash. 
 
Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to update the electric drivetrain software.