My 10 year old son were en route from Edmonton - Saskatoon and are Jetta lost heat in Lloydminister, SK. It was the middle of winter, and we were forced to get a hotel (it was very stressful) my boyfriend came up from Edmonton, but it was expensive and impossible to fix the Jetta in that location. We went to the Ford location and decided that it was in my best interest to purchase a new car. My Son and I managed to get back to Saskatoon, and because of the helpful customer service I bought a new car from the Ford Company, while in another Province. My experience was made easy by the customer service i recieved and I love my Ford.