We got the top of the line, Highline trim, with the R-Line sport package. Without it, the ride would be a lot smoother but on most bumps, it's rough. It does pay off in the twisty corners but on normal road surfaces with some bumps, it gets on your nerves after a bad day at work. The 2.0 TSI engine proves it can be reliable, good sounding, quick and efficient under the right conditions. In the city, fuel mileage is terrible. It's comparable to a V8 pickup in the city. However on the highway in warm conditions, it will surpass a smaller 4 cylinder hatchback. I do would sacrifice some power for better efficiency since I do a bit of city, but in my mixed driving I get about 8.5l/100lkm. The dealer has been very kind and helpful, not trying to con me into a special service(yet). Overall, I would buy this SUV again without the sports package(I will miss those fantastic Bi-Xenon healdlights) and through the same dealer.