2021 Mercedes-Benz Sprinter Passenger Van

Issue: 
On certain vehicles, the rear frame may be missing reinforcements. As a result, the frame could become damaged and cause a change vehicle stability. This problem could also cause the mounting points for the third-row seats to fail in a crash.

Safety Risk: 
A change in vehicle stability could cause a loss of control and increase the risk of a crash. Additionally, a seat that moves or separates in a crash could increase the risk of injury.

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair the longitudinal frame members.

Issue: 
On certain vehicles, the fuel delivery module could fail. If this happens, the engine may run rough or may not start. This could also result in a sudden loss of engine power while driving. 

Safety Risk: 
A sudden loss of engine power could increase the risk of a crash. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to replace the fuel delivery module.

Issue: 
On certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work. 

Safety Risk: 
Warnings and malfunction tell-tale information that does not display could increase the risk of a crash. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.

Issue: 
In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set.  
Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.  

Safety Risk: 
A parked vehicle that rolls away could create a risk of a crash or an injury.  

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software of various control units.

Issue: 
On certain vehicles, a software problem could cause the rearview camera image not to appear on the central display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. 

Safety Risk: 
A rearview camera image that does not display could reduce a driver's ability to see behind the vehicle while backing up. This could increase the risk of a crash. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the rearview camera software.