2020 Mercedes-Benz Sprinter Crew Van

Issue: 
On certain vehicles, the rear frame may be missing reinforcements. As a result, the frame could become damaged and cause a change vehicle stability. This problem could also cause the mounting points for the third-row seats to fail in a crash.

Safety Risk: 
A change in vehicle stability could cause a loss of control and increase the risk of a crash. Additionally, a seat that moves or separates in a crash could increase the risk of injury.

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, repair the longitudinal frame members.

Issue: 
On a small number of vehicles, the cargo partition wall may not be attached properly. As a result, the wall could move or detach in a crash and cause the cargo to move inside the vehicle.

Safety Risk: 
Cargo that moves in a crash could create a risk of injury. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and advise you to take your vehicle to a dealership to inspect and, if necessary, secure the cargo partition wall with additional fasteners.

Issue: 
On certain vehicles, a software problem could cause the instrument cluster not to work. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, indicator lamps, and warning messages. In addition, the warning sounds may not work. 

Safety Risk: 
Warnings and malfunction tell-tale information that does not display could increase the risk of a crash. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the instrument cluster software.

Issue: 
In certain conditions, the connection between the between fuse and fuse mount for the blower motor could overheat. 

Safety Risk: 
A fuse and wiring that overheats could create the risk of a fire. 

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to replace and relocate the blower motor fuse and its wiring. To reduce the safety risk, Mercedes-Benz recommends that you should only operate the blower in manual mode, and not use either the highest or lowest temperature settings until the recall repairs have been completed.

Issue: 
In certain conditions, the vehicle could roll-away after placing the transmission in the "P" (Park) position if the parking brake is not set.  
Note: You should always follow the parking procedure in the owner's manual, and set the parking brake each time that you park.  

Safety Risk: 
A parked vehicle that rolls away could create a risk of a crash or an injury.  

Corrective Actions: 
Mercedes-Benz will notify owners by mail and instruct you to take your vehicle to a dealership to update the software of various control units.