2019 Jaguar I-Pace

Issue: 
On one vehicle, the recall repairs completed by a Jaguar dealer during recall H441 (Transport Canada recall no. 2023-302) may not be effective. As a result, a second repair is required. 

On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. 

Safety Risk: 
A battery that overheats can create a fire risk. 

Corrective Actions: 
Jaguar will notify the owner by mail and advise them to take their vehicle to a dealership to repurchase the vehicle. To reduce the safety risk, Jaguar recommends that you monitor your vehicle when charging and unplug the charging cable once your vehicle reaches 75% charge. You should also charge and park your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.

Issue: 
On certain vehicles, the recall repairs completed by a Jaguar dealer during recalls H441 (Transport Canada recall number 2023-302) and H459 (Transport Canada recall number 2023-564) may not be effective. For vehicles affected by H441, a second repair is required. For vehicles affected by H441 and H459, a third repair is required. 

On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts.  

Safety Risk: 
A battery that overheats can create a fire risk.  

Corrective Actions: 
Jaguar will notify owners by mail and advise you to take your vehicle to a dealership to replace the high-voltage battery pack, as necessary. In some cases, Jaguar will offer to repurchase the vehicle. To reduce the safety risk, Jaguar recommends that you monitor your vehicle when charging and unplug the charging cable once your vehicle reaches 75% charge. You should also charge and park your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.

Issue: 
On a small number of vehicles, the recall repairs completed by a Jaguar dealer during recall H441 (Transport Canada recall number 2023-302) may not have been done correctly. As a result, a second repair is required.  

On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts.   

Safety Risk: 
A battery that overheats can create a fire risk.  

Corrective Actions: 
Jaguar will notify owners by mail and advise you to take your vehicle to a dealership to install a software update for the battery energy control module. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.

Issue: 
On certain vehicles, the recall repairs completed by a Jaguar dealer during recall H441 (Transport Canada recall number 2023-302) may not have been done correctly. As a result, a second repair is required. 

On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts.  

Safety Risk: 
A battery that overheats can create a fire risk.  

Corrective Actions: 
Jaguar will notify owners by mail and advise you to take your vehicle to a dealership to install a software update for the battery energy control module. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.

Issue: 
On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. 

Safety Risk: 
A battery that overheats can create a fire risk. 

Corrective Actions: 
Jaguar will notify owners by mail and provide a software update for the battery energy control module. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed. For 2021 and newer vehicles, Jaguar send a wireless over-the-air software update to each vehicle. For 2019 and 2020 models, Jaguar will instruct you to schedule an appointment to have the update performed by a dealer. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack.