2010 Dodge Ram 2500

Issue: 
This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. 
Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. 

Safety Risk: 
Glass that breaks in to large pieces could create a risk of injury. 
 
Corrective Actions: 
The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.

On certain vehicles equipped with a steering column gear shifter, the brake transmission shift interlock (BTSI) may become inoperative. This could allow the steering column gear shifter lever to be shifted out of the PARK (P) position without depressing the service brake pedal or having the key in the ignition, which could result in unintended vehicle movement, increasing the risk of a crash causing injury and/or damage to property. Correction: Dealers will inspect and replace the BTSI as necessary. The Body Control Module (BCM) will also be updated.

On certain vehicles equipped with 6.7L diesel engines, an electrical connection at the fuel heater could overheat, potentially rendering the heater inoperative and causing a fuel leak and fuel odour. Fuel leakage, in the presence of an ignition source, could result in a fire causing injury and/or damage to property.  Correction: Dealers will inspect the fuel heater, and replace it if required, as well as replace the fuel heater wiring harness electrical connector.

On certain 2008-2012 Ram 2500 and 3500 4x4, Ram 3500 cab chassis, and 2008 Ram 1500 Mega Cab 4x4 vehicles, the left outer tie rod ball stud could fracture, potentially resulting in a loss of vehicle control and a crash causing injury and/or property damage. Correction: Dealers will install a redesigned left outer tie rod assembly. Note: This recall supersedes recall 2011-253 (L16). Vehicles that were repaired under the previous campaign will also need to be repaired under this campaign.

On certain 2008-2011 Ram 2500 and 3500 4x4, Ram 3500 cab chassis 4x2 and 4x4, and 2008 Ram 1500 Mega Cab 4x4 vehicles, the left outer tie rod ball stud could fracture.  Additionally, other 2003-2008 Ram vehicles may have received the affected tie rod as a replacement part during service, and are therefore also involved in this campaign.  Although this condition tends to occur when making a tight turn during low speed parking lot type maneuvers, tie rod failure could result in a loss of directional stability.  A loss of steering control could result in a crash causing property damage and/or personal injury.  Correction: Dealers will inspect and, if necessary, replace the left outer tie rod end and tighten the track bar bolt. Note: The tie rod replacement portion of this recall was superseded by recall 2013-396.